EN
English Hindi

Terms and Conditions

Terms and Condition

 

Last Updated: 1st January, 2025

Welcome to HiredTap, an on-demand jobs and services platform operated by XTEALTH Private Limited ("Company," "we," "us," or "our"). By accessing or using the HiredTap platform ("Platform"), you agree to be bound by the following terms of service ("Terms"). If you do not agree, you may not use the Platform.

1. Acceptance of Terms

By accessing, browsing, or using the Platform, you affirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Platform on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

 

2. Scope of Services

HiredTap facilitates connections between users seeking services ("Clients") and independent service providers ("Professionals"). The Company is not a party to any agreements entered into between Clients and Professionals and does not provide the services itself. The Company only provides a Platform for such connections.

3. User Accounts

3.1 Registration

To use certain features of the Platform, you must register and create an account. You agree to provide accurate, current, and complete information during registration and update such information to keep it accurate.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account will be deemed to have been done by you. Notify us immediately of any unauthorized use of your account.

4. User Obligations

    • Clients: You agree to provide clear and accurate descriptions of the services you require and to pay all applicable fees.

    • Professionals: You agree to perform services diligently and professionally and in compliance with all applicable laws.

 

5. Fees and Payments

5.1 Service Fees/Subsription.

 

The Company may not charge service fees for use of the Platform from customers. 

for service providers to provide services its must be to subsribed to the mentioned plans to list their businesses.

 

5.2 Payment Terms

 

for services all payments are between customers and services providers , only service provider subscribe to our services for listing of services as per plans. 

6. Cancellations and Refunds

Cancellation and refund policies are subject to specific terms based on the nature of the subsription service of the service provider subscription service. Refer to our Cancellation and Refund Policy on the Platform for detailed information.

7. Prohibited Activities

 

You agree not to:

 

    • Use the Platform for any unlawful purposes.

 

    • Post false or misleading information.

 

    • Attempt to damage, disrupt, or interfere with the proper functioning of the Platform.

 

    • Engage in any activities that violate the intellectual property rights of the Company or others.

8. Intellectual Property

 

HiredTap and all associated trademarks, logos, and content are the exclusive property of XTEALTH Private Limited. You are prohibited from using these materials without our prior written consent.

9. Disclaimers

 

The Platform is provided on an "as-is" and "as-available" basis. The Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not guarantee the quality, suitability, or safety of services provided by Professionals.

10. Limitation of Liability

To the maximum extent permitted by law, XTEALTH Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.

11. Indemnification

 

You agree to indemnify, defend, and hold harmless XTEALTH Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or connected with your use of the Platform or breach of these Terms.

12. Governing Law and Dispute Resolution

 

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be resolved exclusively in the courts of patna, India.

13. Amendments to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Platform. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

14. Contact Us

For any questions or concerns about these Terms, please contact us at:

XTEALTH Private Limited

HiredTap.com

Email: contact@hiredtap.com

Phone: +91 800 2131 888

Regd. Address: Plot 233 , Kothwa , Rupaspur , patna – 801503 , Bihar

Thank you for choosing HiredTap!

Information , Rules and Non Disclosure Agreement

Dear Service Provider,

Welcome to the Platform

Congratulations on joining our on-demand jobs and services platform! This platform connects skilled service providers and businesses with customers seeking reliable solutions. Your success on this platform depends on professionalism, punctuality, and service quality.

Everytime create to add new Services on Platform with Below Format. as per your subscribed details:

Subject : Add my service

Description

Service Name :

Registered Email :

Description of services :-

Category : -

Subcategory : -

address :

Price Type : FREE

Price : 0

Discount : 0

Duration (in hours)

Status : Active / active.

Visit Type : On site(this will be used to provide services at customer place) / Online (this will be used if discussed then provide services at any place) and On Shop (services provide on shop):

Image : this will be provide and upload by us.

time slot(not mendatory) :

Mandatory share details:

Every time new handyman or worker added under Service provider then providing details are mandatory. : https://forms.gle/oS5RggTqKxyB3GUK8

Then create ticket and inform you have filed the required details

Note : Request Access to the forms from your registered GMAIL email id then we will grant access to fill the form.

1. Registration and Account Setup

Steps to Register:

  1. Download the app or visit the website.

  2. Complete the registration form:

    • Full name

    • Contact information

    • Service category (e.g., plumbing, tutoring, beauty services, etc.)

  3. Submit your application for review.

  4. HiredTap team will check details of the service provider or businesses.

  5. To verified, log in to your account and complete your profile:

    • Add a professional profile picture.(must be good quality picture)

    • upload documents (Eg. Aadhar , PAN , education , Others documents)

    • Write a brief introduction about your skills and experience.

    • Set your availability schedule.(not mandatory)

2. Service Listing and Pricing

How to List Your Services:

To List your Services

Must be set Service listing as FREE else Service GET Removed. or HiredTap Team contact you to get Services Listed.

  1. Upload images/videos link showcasing your work (if relevant) in profile.

  2. translate into hindi for service listing image quality must be relevant to the Service and skill and image must be high Quality and for list ting must be use good professional language for listing else chances of rejection of service listing and also write good description about your services and about your skills

Its important to add shop which services in profile under shop , first create services after approval of the service listing by admin then create shop then in that shop listing select the approved services you provide.

Tips for Pricing:

  • Add service Price in Service Heading - format -

  • Research market rates for similar services.

  • Set competitive yet fair prices.

3. Accepting and Managing Bookings

How to Accept a Booking:

  1. Enable notifications in the app to stay updated.

  2. Review job details when a booking request arrives:

    • Service type

    • Location

    • Timing

  3. Click "Accept" to confirm or "Reject" if unavailable.

Managing Your Schedule:

  • Use feature to manage bookings.

  • Update your availability regularly to avoid conflicts.

4. Service Execution

Before the Job:

  • Confirm the booking and double-check job requirements.

  • Prepare necessary tools and materials in advance.

  • Contact the user for clarification if needed over chat or call (may be user price negotiate)

During the Job:

  • Arrive or discuss about the service offer on time at the specified location.

  • Introduce yourself professionally.

  • Complete the service as per the agreed scope and standards.

  • Be courteous, respectful, and responsive to customer needs.

After the Job:

  • Ask the user to review the work.

  • Talk professionally.

  • Mark the job as "Completed" in the app with discussion with customer.

5. Customer Interaction Best Practices

Do’s:

  • Greet customers politely.

  • Listen carefully to their requirements.

  • Provide solutions and suggestions, if needed.

  • Ensure transparent communication about costs or time.

Don’ts:

  • Never argue with customers.

  • Avoid making promises you cannot deliver.

  • Do not engage in unprofessional behaviour.

6. Payment Process

  1. HiredTap is only for Business Listing Platform , you can take payment from your customers as you want any medium.

  2. Always remember work must be marked completed on platform after successfully competed the work.

7. Rating and Feedback

Why Ratings Matter:

  • High ratings improve your orders or work on the platform.

  • Positive reviews attract more customers.

How to Earn Good Ratings:

  • Provide excellent service quality.

  • Be punctual and professional.

  • Resolve minor issues promptly.

Responding to Feedback:

  • Thank customers for positive reviews.

  • Politely address any negative feedback and strive to improve.

8. Dispute Resolution

In case of disputes:

Note : HiredTap is only for Business Listing Platform , so service provider and customer resolve their dispute accordingly their own.

9. Safety Guidelines

  • Verify customer details through the platform before visiting the location or communicate with the customer.

  • Inform a trusted person about your job location and schedule.

10. Tips for Success

  • Keep your profile updated with recent certifications or services.

  • Promote your services through social media or local networks.

  • Leverage seasonal demand by offering special promotions.

  • Continuously improve your skills through training and certifications.

11. Support and Assistance

If you have any questions or need help:

  • Visit the "Help Desk" in the app.

  • Contact Help Desk via chat or email.

12. Service Provider must follow.

  • Must provide required documents and data to Company id required.

  • Must follow the rules or requirements set by the company.

  • If any handyman or worker working under Service provider then provide full information about and identity about them and also do police verification of the Handyman or Worker and provide very documents and information about.

  • If any customer continously cancelling order then imminently create ticket for the same and inform.

  • Share any other information which is not good for quality of the Platform.

13. Things lead to Blacklisting and remove from platform or take legal action.

  • Over cancellation of orders (Cancelled By Customer or By Service provider).

  • Any illegal and unethical practices not allowed.

  • Wrong information provided or Forged documents.

  • Never Contact to Customer other than booking on the platform.

  • Failed to maintain security of the customer data.

  • Any other Practices and action which is not Good for the company’s interest.

  • Don’t share any confidential information about the company which is not in public domain.

  • Company Have rights to recover amounts from service provider if any monitory loss or reputation loss to the company due to service provider.

  • Full responsibility of the Handyman or worker working under Service provider , with security and HiredTap related work.

  • Unsatisfactory Quality of the services.

  • Service provider must not use customer or any other data for their own benefits other than this platform.

  • Service provider is responsible for own for doing their any unethical , unlawful activities or any damage of reputation or monitory or any activity which is not good or any complain by the customer for them.

Acknowledgment

By following this training guide, you are well-equipped to succeed as a service provider on our platform. Together, we can ensure a positive experience for both you and your customers.

Note : This Document is for between Service Provider and company

Don’t Share this documents with any other.

Note : Company is XTEALTH Private Limited.

Platform is HiredTap

provider@hiredtap.com

Company can change document time to time according to needs but Service provider need to follow our company interest and integrity as most priority.